🧾 Refund Policy – Cino Printer

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Thank you for choosing Cino Printer.

Your satisfacti on is our top priority. The following terms outline our refund and return policy for purchases made on our website.

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🔹 1. Right of Withdrawal (for private customers)

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In accordance with EU Consumer Rights Directive (2011/83/EU), customers have the right to withdraw from their purchase within 14 working days from the date of product delivery, without providing any reason.

To exercise this right, please send a written request to:
📧 support@cinoprinter.com

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🔹 2. Refund Conditions

A refund will be approved only if:

• the product is returned intact, unused, and complete with all accessories, manuals, and original packaging;

• the request is submitted within the specified timeframe;

• the product is shipped to the address provided by our customer service team.

Once the returned item has been received and inspected, we will issue the refund within 10 working days, using the same payment method originally used for the purchase.

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🔹 3. Defective or Damaged Products

If the product received is defective or damaged during shipping, please notify us within 7 days of delivery, including photos or videos clearly showing the issue.

Depending on the situation, Cino Printer will offer:

• a free replacement, or

• a full refund, including shipping costs.

 

🔹 4. Exclusions from Refund Eligibility

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Refunds or returns are not applicable for:

• customized or made-to-order products;

• products that have been used, altered, or tampered with;

• consumable items (such as cartridges, toners, or ink refills) that have been opened or used, since once used, they cannot be resold for safety and quality reasons.

 

🔹 5. Return Procedure

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Return instructions will be provided by our customer service team once your request has been received.
Return shipping costs are the customer’s responsibility, unless the item is defective or the wrong product was sent.

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🔹 6. Contact Information

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For any questions or assistance, please contact us at:
📧 support@cinoprinter.com
📞+39 3331246965
🌐 www.cinoprinter.it

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🔹 7. Final Notes

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Cino Printer reserves the right to update or modify this refund policy at any time. Any changes will take effect immediately upon being posted on this website.